2005 -07

2007

5. A
9. C
11. B
15. B
16. D
18. B
19. D

2006

5.
6.
7.
8.
10.
15.
18.
20

2005

2.
3.
4.
10.
15.
16.
17
18.
20.

2008/2009 HSC paper

2009 HSC Paper:

1. B
2. A
3. D
4. C
5. D

15. C
17. D
18. A

2008 HSC Paper:

2. D
3. A
4. D
6. C - B
7. B
11. D - C
12. C - D
16. A
18. C
19. D - B

Testing, Evaluating and Maintaining

(Pg 90 -101 of text)

Tasks included are:

1.       testing and evaluating the solution with test data such as

–        volume data – test data (data that is made up – guessing the problems that may arise)

                                                               i.      designed to ensure the system works within the requirements

                                                             ii.      how does the system form with large amounts of data – based on the number of data that has been entered

                                                            iii.      computer programs generate the millions of data

–        simulated data – test data

                                                               i.      Could contain unexpected values – numbers instead of letter or vice versa etc.

                                                             ii.      Replicate operational conditions, e.g. many users, many connections, other processes occurring at the same time.

–        Live data – real data that is encountered in a normal operation of a system.

                                                               i.      Real world data, no one has generated it, it’s what the system works with.

                                                             ii.      E.g. types of data and scenarios that have not yet been predicted that could cause a problem.

2.       checking to see that the original system requirements have been achieved

–        acceptance testing – test to see if the system meets the requirements

–        once the acceptance testing is passed it proceeds to pay the bill

–        often outsources this process

–        those doing the acceptance testing – either the user or the external party

–        focus groups for acceptance testing – expose different groups to the system to receive opinion on data

–        occurs with an agile method where it is ongoing

–        traditional – will be done finally after implementing

3.       trialing and using the operation manual

–        doesn’t just tell you how to use it

–        describes procedures and policies

–        procedures – step by step methods

–        policies – rules or guidelines

4.       reviewing the effect on users of the information system, participants and people within the environment

–        the changing nature of workplace

–        telecommuting:-  more workers are now able to work from home through the internet

–        disadvantages: lack of social skills, blurring with workplace and home which can increase stress

–        advantages: flexibility in work times and childcare arrangements and avoidance of commuting costs and time lost during commuting

–        Social Isolation’

–        Deskilling:  some work previously covered by workers are no longer required, can cause redundancy of jobs

5.       modifying parts of the system where problems are identified

–        After evaluating any problems that are detected need to be altered and modified.

Implementing : Training Methods

·         Group training method

o   Advantages: allows the participants in the training to ask questions

o   Disadvantaged: if you can’t keep up you get lost.

o   Pace can be either too fast or too slow

o   Cost efficient and time efficient

o   Requires a follow of the tasks

·         Peer training (one on one training)

o   Advantages: allows the participants in the training to ask questions

o   Pace is efficient and can be done in your own pace.

o  

·         Online training

o   Pace: determined by the participant

o   Can’t adapt to the participants needs

o   Potentially always up to date

o   Everybody has immediate access.

·         Operational manuals

o   Pace is also determined by the participants.

In real life a combination of all should be implemented,  for example starting with a group method then consulting one on one and proceeding to online and operational manual methods.